Introduction
At Fanmosey Parents, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use the Fanmosey Parents app, website, and related services. By using our services, you agree to the collection and use of your information as described here.
Information we collect
We may collect personal information including your name, email address, phone number, profile details, and account credentials. We also collect information you voluntarily provide, including parenting preferences, child-related information, routines, sleep records, feeding logs, medication reminders, mood tracking, developmental information, and interactions with our AI assistant.
Child information
Fanmosey Parents allows parents and legal guardians to record information relating to their children. This information is provided and managed solely by the parent or guardian. We do not knowingly collect personal information directly from children without appropriate parental involvement.
How we use your information
We use your information to:
- Create and manage your account
- Provide personalised parenting guidance
- Maintain your child's records and generate reports
- Improve app functionality and user experience
- Respond to support requests
- Send important notifications
AI assistant
Our AI assistant provides general parenting information and guidance. Responses are for informational purposes only and should not be considered medical, psychological, or professional advice. Always consult qualified healthcare professionals for medical concerns.
Health and wellness information
The app may allow you to record health information such as sleep schedules, feeding records, medication reminders, and moods. This is for personal tracking and organisational purposes only and does not replace professional healthcare advice.
Data security
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. No method of electronic storage or internet transmission is completely secure.
Third-party services
Our services may use trusted third-party providers such as cloud hosting, analytics, authentication, push notifications, and payment processors. These providers only access information necessary to perform services on our behalf and are required to protect your information.
Data Retention
- We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Your data is retained while your account remains active.
- If you choose to delete your account, your personal information and all associated child account data will be permanently deleted from our systems, except where retention is required by law.
Data Sharing & Disclosure
- Fanmosey does not sell, rent, or share your personal information with any third parties.
- Your information is used only within the Fanmosey platform to provide the services you request.
- Information will only be disclosed if required by applicable law or a valid legal request.
Security Measures
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Data is transmitted using secure, encrypted connections where appropriate.
- Access to user information is restricted to authorized personnel who require it to provide and maintain our services.
- We regularly monitor and improve our security practices to help safeguard user data.
Your rights
You may access, update, or request deletion of your personal information at any time through your account settings or by contacting our support team. Where required by law, we will comply with requests regarding access, correction, or deletion of your information.
Children's privacy
Fanmosey Parents is intended for use by parents and legal guardians. Children should not create accounts or submit personal information directly. Parents remain responsible for the information they choose to record about their children.
Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices. Updated versions will be published in the application and on our website.
Contact us
For questions about this policy, please reach out:
Email: family@fanmosey.com.au
Website: www.fanmosey.com.au